How can I place an order with Fatima Zai?
Placing an order with Fatima Zai is a simple and convenient process designed to enhance your shopping experience. Start by exploring our website, where you'll find a wide range of exquisite Pakistani women's clothing. Once you've made your selection, add your desired items to your shopping cart. Afterward, proceed to checkout, where you'll provide essential details such as your shipping information and payment preferences.
What payment methods do you accept?
At Fatima Zai, we aim to make your shopping experience as seamless as possible. That's why we accept a variety of payment methods to accommodate your preferences. You can choose to pay with credit or debit cards, make bank transfers, or opt for the convenient cash-on-delivery (COD) option available for select areas. Simply select the payment method that suits you best during the checkout process.
Can I track my order?
Yes, we offer a tracking service that allows you to monitor the status and location of your order. Once your order has been shipped, you will receive a unique tracking number via email or SMS. This number enables you to stay updated on your shipment's progress until it reaches your doorstep.
What is your return policy?
Fatima Zai boasts a hassle-free return policy to ensure your satisfaction with every purchase. If, for any reason, your product is incorrect, damaged, or defective, you have the flexibility to initiate a return within three days of receiving your order. For comprehensive details and specific conditions, please review our complete return policy.
Do you offer international shipping?
Yes, we proudly extend our services to international customers, offering shipping to various countries. Shipping charges may vary based on your location and the chosen shipping method. During the checkout process, you can easily select your country to view the available shipping options and associated costs.
Are your products 100% original?
We understand the importance of authenticity and quality, and we take pride in assuring our customers that all our products are 100% original. We source our items directly from trusted brands and renowned designers, ensuring that each piece you purchase reflects the highest standards of excellence.
Can I cancel my order?
While we strive to accommodate your requests, order cancellation is subject to certain conditions. You may cancel your order if it has not yet been shipped or has not entered the stitching process. However, please note that paid or custom-stitched product orders cannot be canceled once they have progressed to the stitching phase.
What is the estimated delivery time for my order?
Delivery times may vary depending on factors such as your location and the chosen shipping method. Typically, we aim to deliver orders within 3 to 5 business days from the date of dispatch. Rest assured, we prioritize prompt and reliable delivery services to get your items to you as swiftly as possible.